Refund policy

RETURNS & EXCHANGES

Because every PHOS piece is handmade to order, we do 
not accept returns for change of mind or sizing issues 
on standard items.

However, your satisfaction matters to us. If your item 
arrives damaged, defective, or significantly different 
from what was shown, please contact us within 48 hours 
of delivery with photos at support@phosshop.com — we 
will make it right with a replacement or refund.

CUSTOM ORDERS are final sale and cannot be returned or 
exchanged, as each piece is uniquely created for you.

We do not offer returns on:
✦ Earrings (for hygiene reasons)
✦ Custom or personalized pieces
✦ Items damaged from normal wear

Questions before you order? Message us anytime — we're 
happy to help you choose the right piece. 💛